Business Development Manager

Role: Business Development Manager

Exp: 1- 3 yr

Role Type:: Full-time

We are looking for a highly energetic and people-oriented *Customer Onboarding & Operations Executive* who will play a critical role in bringing interior designers and suppliers onto the Navyor platform and helping them become active users.

This is a hands-on role involving *customer meetings, product demonstrations, onboarding, training, relationship management and feedback collection*.

Key Responsibilities :

1. Customer Onboarding – Primary Responsibility

- Identify and engage with interior designers, design studios, suppliers and distributors.

- Meet customers in person and understand their current way of working.

- Demonstrate Navyor and explain how the platform can help them in their day-to-day operations.

- Take customers through the complete onboarding process.

- Set up designer and supplier accounts and help them configure their profiles.

- Help interior designers onboard their projects, products, BoQs and other relevant information.

- Help suppliers upload and manage their product catalogues and business information.

- Ensure that customers complete their initial setup and reach their first meaningful use of the platform.

- Conduct follow-ups after onboarding to ensure customers continue using Navyor.

### 2. Customer Training & Support

- Conduct one-to-one and group training sessions for designers and suppliers.

- Create simple onboarding guides, FAQs and training material.

- Help customers understand and use different Navyor features.

- Resolve basic customer queries and coordinate with the technology team when technical support is required.

- Proactively contact customers who have stopped using the platform and understand the reason.

- Build strong relationships with early Navyor customers.

### 3. Designer & Supplier Network Development

- Build a network of interior designers and suppliers in Bengaluru.

- Identify relevant designers, design firms, distributors and suppliers who could benefit from Navyor.

- Schedule meetings and product demonstrations.

- Develop relationships with key people in the interior ecosystem.

- Maintain an organised database of prospects, customers and onboarding status.

- Support Navyor's efforts to build a strong local ecosystem of designers and suppliers.

### 4. Customer Feedback & Product Improvement

- Capture feedback from customers during onboarding and regular interactions.

- Understand what customers like, what they struggle with and what prevents adoption.

- Identify recurring problems and communicate them clearly to the founding/product team.

- Suggest improvements based on real customer interactions.

- Participate in testing new features before they are released to customers.

- Help ensure that new features are successfully adopted by existing customers.

### 5. Customer Success & Engagement

- Maintain regular communication with onboarded customers.

- Track customer activity and follow up where engagement is low.

- Help customers get value from Navyor rather than simply completing registration.

- Identify opportunities to introduce customers to additional Navyor features.

- Collect customer success stories, testimonials and use cases.

## What We Are Looking For

We are looking for someone who is *people-oriented, energetic and comfortable working on the ground*.

The ideal candidate should:

- Enjoy meeting new people and building relationships.

- Be confident speaking with business owners, interior designers and suppliers.

- Have excellent communication and presentation skills.

- Be comfortable demonstrating software to customers.

- Be persistent with follow-ups.

- Have a strong sense of ownership.

- Be organised and capable of managing multiple customer conversations simultaneously.

- Be comfortable working in a startup environment where processes are still evolving.

- Be willing to travel across Bengaluru for customer meetings.

## Good to Have

- Experience in customer onboarding, customer success, business development or field operations.

- Experience working with interior designers, architects, furniture companies, building-material suppliers or home-interior businesses.

- Experience with SaaS, marketplaces or other digital platforms.

- Basic understanding of CRM and customer management tools.

- Familiarity with AI-powered products and digital tools.

## Key Performance Indicators

The success of this role will primarily be measured by *customer adoption*, not simply the number of meetings conducted.

Key metrics will include:

- Number of designers contacted

- Number of designer demonstrations conducted

- Number of designers successfully onboarded

- Number of suppliers successfully onboarded

- Percentage of onboarded customers who become active users

- Number of projects/products successfully added by customers

- Customer engagement and retention

- Customer feedback and issue resolution

- Customer referrals and introductions

- Quality and completeness of the customer database