Customer Service Officer - MF
Equitas Small Finance Ltd
Work from Office
Full Time
Min. 1 yearJob Description
Customer Service Officer - MF
- Answer Inquiries: Respond to customer questions via phone, email, live chat, or social media.
- Resolve Issues: Investigate complaints, troubleshoot basic problems, and provide effective solutions.
- Process Transactions: Handle new orders, returns, exchanges, refunds, and account updates.
- Maintain Records: Document all customer interactions and resolutions accurately in internal databases.
- Guide Customers: Explain product features, company policies, and service procedures clearly.
- Escalate Problems: Forward complex or unresolved grievances to senior management or specialized teams.
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The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Akola to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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