Telecalling Executive

Position: Telesales Specialist

Location: Ahmedabad

Employment Type: Full-Time

Experience: 1–3 years in Telesales / Inside Sales / Telecalling / Business Development

Job Summary

WoW Nandi is looking for a confident, energetic, and target-oriented Telesales Specialist to join our growing sales team. The candidate will be responsible for generating sales through outbound calls, handling leads, customer follow-ups, explaining products, converting prospects into customers, and achieving monthly sales targets.

Key Responsibilities

1. Telesales & Lead Conversion

Make outbound calls to prospective and existing customers.

Contact leads generated through website, social media, exhibitions, referrals, campaigns, and other channels.

Understand customer requirements and recommend appropriate WoW Nandi products.

Explain product features, benefits, pricing, offers, and usage clearly.

Convert qualified leads into successful orders.

Follow up consistently with interested and potential customers.

2. Sales Target Achievement

Achieve assigned daily, weekly, and monthly sales targets.

Maintain a strong conversion ratio from leads to orders.

Identify upselling and cross-selling opportunities.

Generate repeat business from existing customers.

Take ownership of individual sales performance.

3. Customer Relationship Management

Build and maintain strong relationships with customers.

Handle customer queries professionally and provide appropriate solutions.

Follow up with customers after sales to encourage repeat purchases.

Collect customer feedback and communicate relevant insights to management.

Maintain professional communication through calls, WhatsApp, and email.

4. Lead & Follow-up Management

Maintain accurate records of leads, calls, follow-ups, and conversions.

Ensure no qualified lead is missed or left without follow-up.

Maintain proper customer information in CRM/HRMS/MIS systems.

Prioritize high-potential leads and follow up until closure.

5. Reporting & MIS

Submit daily telesales and activity reports.

Maintain records of:

Total calls made

Leads contacted

Qualified leads

Follow-ups

Orders generated

Sales value

Pending leads

Conversion percentage

Participate in daily/weekly sales review meetings.

Preferred Experience

Candidates with experience in the following areas will be preferred:

Telesales

Inside Sales

Telecalling

B2B/B2C Sales

FMCG Sales

Retail Sales

E-commerce Sales

Direct Sales

Business Development

Customer Relationship Management

Required Skills

Excellent verbal communication skills

Strong convincing and negotiation abilities

Good Hindi and Gujarati communication

Basic English communication skills

Strong follow-up skills

Customer-focused approach

Target-oriented mindset

Ability to handle rejection professionally

Good listening and problem-solving skills

Basic knowledge of MS Excel, CRM/HRMS and WhatsApp Business

Ability to work independently as well as with a sales team

Qualification

12th Pass / Graduate in any discipline.

1–3 years of relevant experience preferred.

Freshers with strong communication and sales aptitude may also be considered.

Key Performance Indicators (KPIs)

Daily call productivity

Lead conversion ratio

Monthly sales achievement

Revenue generated

Number of orders converted

Follow-up completion

Repeat customer sales

Upselling & cross-selling

Customer satisfaction

Daily reporting accuracy

Ideal Candidate

The ideal candidate should be highly motivated, persuasive, disciplined, and comfortable working with sales targets. They should have the ability to build customer trust over the phone and convert conversations into business opportunities.

Salary: As per experience and interview performance

Incentives: Performance-based sales incentives as per company policy.

Joining: Immediate joiners will be preferred.