Restaurant Manager (QSR)

Job Description:

• Manage day-to-day restaurant operations, including opening, closing and shift management.
• Ensure adherence to company SOPs, operational processes and brand standards.
• Ensure smooth coordination between kitchen, counter, delivery and service teams.
• Maintain optimum service speed and operational efficiency.
• Ensure proper functioning and maintenance of restaurant equipment.
• Achieve monthly/annual sales and revenue targets.
• Analyse daily sales, average bill value, transactions and other store KPIs.
• Drive upselling, cross-selling and promotional initiatives.
• Identify opportunities to improve store sales and profitability.
• Monitor and act on business performance reports.
• Ensure consistent food quality, portion control and product presentation.
• Maintain high standards of customer service and guest satisfaction.
• Handle customer complaints and resolve escalations effectively.
• Monitor customer feedback and implement corrective actions.
• Review food cost, labour cost and other controllable expenses.
• Maintain cleanliness of kitchen, dining/service areas, equipment and storage areas.
• Monitor key metrics such as sales, food cost, labour cost, wastage, customer complaints and productivity.
• Prepare and review daily/weekly/monthly operational reports.