Customer Relationship Manger - Sales & Service
MatrimonyFixed
₹16,000 - ₹25,000
Average Incentives*
₹5,000
Earning Potential
₹30,000
Fixed
₹16,000 - ₹25,000
Average Incentives
₹5,000
Earning Potential
₹30,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 1 year
Basic EnglishJob highlights
Fast HR reply
HR responded to 100% candidates in last 2 days
2 applicants
Benefits include: PF, Health Insurance, ESI (ESIC)
Job Description
Company: Matrimony.com Ltd
Department: Elite Services
Job Title: Executive / Senior Executive
Role: Relationship Manager / Senior Relationship Manager
About Matrimony.com
Matrimony.com Ltd is the largest and most trusted matrimony brand in the world with an employee strength of
around 4000 associates in India and abroad. The service offerings include matchmaking and marriage-related
services through websites, mobile sites, and mobile apps, complemented by 150+ company-owned retail outlets.
Its flagship products are BharatMatrimony, CommunityMatrimony, and EliteMatrimony, with over 2.5 million active
members. Matrimony.com is ISO 9001:2008 Certified and is expanding into the $54 billion marriage services
market. Its current offerings also include MatrimonyDirectory, MatrimonyPhotography, and MatrimonyBazaar.
BharatMatrimony also has a strong presence in the USA, Canada, UK, UAE, Singapore, and Malaysia.
Department Overview – Elite Services
Elite Services is a personalized matchmaking service offering assistance to busy professionals or people who
need guidance in their partner search. We have efficient Relationship Managers who find joy and pride in helping
our members find their soulmates.
Role Overview
The Relationship Manager / Senior Relationship Manager is responsible for:
• Understanding customer requirements
• Meeting service metric guidelines
• Retaining customers
• Converting prospects into sales
• Assisting them in finding suitable partners This is an in-house sales and service portfolio role. As per client
requirements, occasional in-person client meetings will also be part of the responsibilities.
Key Responsibilities
• Onboard new customers and create comprehensive member profiles
• Understand members’ preferences, expectations, and unique requirements
• Source, screen, shortlist, and facilitate interactions between members to drive successful matches
• Build and maintain strong relationships with members, ensuring a premium ‘Elite’ experience and high-quality
service delivery
• Manage an assigned portfolio of members through structured engagement and regular follow-ups
Skills & Competencies
• Excellent command of English with strong verbal and written communication skills
• Proactive approach with active listening and strong service orientation
• Strong presentation and interpersonal skills
• High emotional intelligence with persuasive communication ability
• Ability to understand client requirements and provide effective solutions
Education & Experience
• Graduate (Bachelor’s Degree)
• 2 years of experience in Service & Sales domain
• Preference for stable candidates with a consistent work history
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Ahmedabad to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
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