Customer Support Executive

Job Summary

We are looking for a Customer Support Executive who will be responsible for handling customer queries, providing timely assistance, maintaining customer relationships, and ensuring a positive customer experience.

• Key ResponsibilitiesHandle customer queries through calls, WhatsApp, email, and other communication channels.
• Understand customer requirements and provide appropriate solutions.
• Follow up with customers and ensure timely resolution of queries.
• Maintain proper records of customer interactions and follow-ups.
• Coordinate with internal teams whenever required.
• Handle customer complaints professionally and ensure proper resolution.
• Provide information about company services, courses, and processes.
• Maintain a positive and professional relationship with customers.
• Achieve assigned customer support and follow-up targets.

Requirements

• Good verbal and written communication skills.
• Good convincing and interpersonal skills.
• Basic knowledge of MS Office and computer applications.
• Ability to handle customers professionally.
• Good follow-up and problem-solving skills.
• Freshers with good communication skills can apply.
• Previous experience in customer support, telecalling, or customer service will be an advantage.

Preferred SkillsCustomer Handling | Communication Skills | Follow-up | Problem Solving | Telecalling | MS Office | WhatsApp Communication