Customer Relationship Manager

Handle customer queries, complaints, feedback, and requests through phone, WhatsApp, social media, and other communication channels.

Maintain good relationships with customers and ensure a positive customer experience.

Follow up with customers regarding complaints, feedback, orders, and service-related issues.

Coordinate with outlet teams to resolve customer complaints and ensure timely solutions.

Maintain proper records of customer complaints, feedback, and resolutions.

Monitor customer feedback and identify common issues or areas for improvement.

Collect and analyze customer feedback to improve products and services.

Follow up with customers after complaint resolution to ensure satisfaction.

Coordinate with management and relevant departments for customer-related matters.

Handle negative reviews and customer concerns professionally and politely.

Support customer retention activities and maintain regular communication with customers.

Prepare daily/weekly reports related to complaints, feedback, and customer interactions.

Ensure all customer communication is professional, polite, and aligned with company standards.