811-CUFD Officer-Digital Banking Kotak 811-Contact Centre Inbound
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 2 yearsJob Description
811-CUFD Officer-Digital Banking Kotak 811-Contact Centre Inbound
811 Digital – Inbound Officer
Department
CEC 811 Digital Banking
Location
Noida
Number of Positions
Multiple
Position Grade
M1
Job Description
- Assisting in resolving customer queries through Inbound Calls
- Contacting potential or existing customers to inform them about a product or service using scripts
- Answering questions about products or the company
- Asking questions to understand customer requirements and close sales
- Providing information to customers.
- Monitoring sales performance.
- Closing sales deals.
- Keeping a record of calls and relevant details.
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Make sales or recommendations for products or services that may better suit customer needs
- Adhere to all company policies and procedures
Requirements
- Graduate with decent English communication.
- Candidate should have a pleasing personality and should be presentable.
- Should be dedicated and display integrity.
- Willingness to learn with an attitude of continuous improvement.
- Willing to work in rotating shifts
- Experience in inbound voice process
Job role
Job requirements
About company
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The candidate should have completed the required education and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Noida to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
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