Paytm Services Private Limited

Customer Support Agent - Executive - Bill Payments CST

Paytm Services Private Limited
Noida
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 1 yearMin. 1 year

Job Description

Customer Support Agent - Executive - Bill Payments CST

About Us: 
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
 
About the team: 
CST Team comprises service associates who help customers get onboarded on Paytm and help them have a good experience of Paytm services.
 
About the role:
Candidate has to handle concerns and complaints raised by the customers/merchants on a day-to-day basis and make sure the daily tasks are being closed within the defined TAT with a good customer experience.
 
Expectations/ Requirements:
● Resolving day-to-day queries of the customers/merchants via call/chat.
● Oversee day-to-day management of campaigns and ensure brand consistency
● Ensure brand consistency in copy through tone, voice, and terminology
● Developing and implementing a timeline to achieve targets.
 
Superpowers/ Skills that will help you succeed in this role:
● High level of drive, initiative, and self-motivation
● 1+ years’ experience in customer support
● Exceptional multi-tasking skills
● Strong problem-solving skills
 
 Educational Qualification:
Any Graduate.
 
Why join us
1. A collaborative output-driven program that brings cohesiveness across businesses through technology 
2. Improve the average revenue per use by increasing the cross-sell opportunities
3. A solid 360 feedback from your peer teams on your support of their goals
4. Respect, that is earned, not demanded from your peers and manager

Compensation:
If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!


Job role

Work location
Work locationNoida, Uttar Pradesh
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - BPO / Voice / Blended
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 1 year

About company

Name
NamePaytm Services Private Limited
Job posted by Paytm Services Private Limited

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Noida to get hired quickly.

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