Order to Cash Operations Senior Analyst - Voice

Order to Cash Operations Senior Analyst - Voice

Skill required: Order to Cash - Collections Processing
Designation: Order to Cash Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • To validate and approve OTC deductions by analyzing discrepancies in pricing, commissions, fees, or trade terms, ensuring all adjustments follow policy, control standards, and audit requirements. The role contributes to strong financial governance by identifying systemic issues and implementing preventative process improvements
What are we looking for? • Business or Finance Graduates • Minimum of 5-8 years experience • Written and spoken ability to communicate in English for interaction • Attention to details • Must be a good team player • Excellent customer service • Responsibility and accuracy in the completion of received tasks • Flexibility, especially in the period of month quarter year end closing • Excellent interpersonal and communication skills • Excellent working knowledge of MS Office and proficiency in SAP, Oracle
Roles and Responsibilities: • Receive, log, and investigate customer Deductions related to invoices, pricing, delivery, product issues, or payment terms. • Analyze root causes of Deductions and collaborate with internal teams (Sales, Billing, Logistics, AR) to drive resolution. • Ensure timely and accurate resolution of Deductions to prevent delays in payment or customer dissatisfaction. • Work closely with the Accounts Receivable team to align Deduction resolution with cash application and collections. • Help reduce DSO (Days Sales Outstanding) by minimizing invoice Deductions and clearing backlogs quickly. • Escalate unresolved or high-impact issues to management with documented evidence and suggested actions. • Maintain accurate records of all Deductions, communications, and resolutions in the system (e.g., SAP, Oracle, Salesforce). • Ensure adherence to internal controls, company policy, and any customer-specific SLA or compliance requirements. • Assist in audits by providing necessary documentation related to Deductions and resolutions. • Prepare regular reports on Deduction volumes, aging, resolution times, and root cause trends. • Contribute to monthly O2C KPIs and dashboards.