Regional Director

Regional Director

We’re looking for a dynamic professional who own the P&L for the business unit, driving acquisition of SMEs to large enterprises as paid IndiaMART members. Lead AOP execution across revenue, cost, and customer growth. Optimize COCA, boost engagement, and ensure high renewals through acustomer-first approach. Collaborate with product teams forenhancements, design pricing strategies, and lead a high-performing team.Ensure smooth onboarding via cross-functional alignment and drive team productivity through clear metrics and incentives.

• P&L ownership for the business unit.

• Drive acquisition of SMEs, mid-sized companies, and large enterprises, converting them into paid members on the IndiaMART platform.

• Develop and execute the Annual Operating Plan (AOP), covering

customer growth, revenue targets, and cost optimisation.

• Optimise cost of customer acquisition (COCA) to ensure efficient investment and sustainable growth.

• Design and implement robust customer engagement processes to drive platform usage and maximise client value.

• Foster a strong customer-centric culture within the team to boost renewal rates and up-sell higher-value solutions.

• Gather and analyse customer requirements, collaborating with the product team to define feature enhancements and bundled offerings aligned with market needs.

• Build and lead a high-performing team focused on advising clients on digital promotion strategies and developing long-term partnerships.

• Devise competitive product and pricing strategies to increase customer acquisition and market penetration.

• Ensure seamless customer on boarding by coordinating cross-functionally with key stakeholders across pre-sales (product, data, training) and post-sales (verification, production) functions.

• Define performance metrics, sales incentive programs, and promotional schemes to enhance the productivity and effectiveness of the client servicing team.

• Lead both business and support functions, ensuring alignment towards shared goals and consistent delivery of service excellence.