Delivery Lead Senior Manager - Voice

Delivery Lead Senior Manager - Voice

Skill required: Order to Cash - Accounts Receivable Ledger Maintenance
Designation: Delivery Lead Senior Manager
Qualifications:Any Graduation
Years of Experience:16 to 25 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • You will be aligned with our Finance Operations vertical & will be helping us in determining financial outcomes by collecting operational data or reports, whilst conducting analysis & reconciling transactions. • This team over looks the entire processes that starts from customers inquiry, sales order to delivery & invoicing. • The Order to Cash Processing team provides services to clients & organizations by helping them in the areas of optimizing working capital, providing real-time visibility & end-to-end management of revenue & cash flow, & streamlining billing processes. • The Collections Operations team focuses on managing collections & disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions • The team is responsible for follow up for missing remittances, prepare refund package with accuracy & supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, & ensure compliance to internal controls, standards, & regulations.
What are we looking for? • Finance Processes • Ability to manage multiple stakeholders • Stakeholder Management and Multiple Client Interactions.
Roles and Responsibilities: • In this role you are required to identify and assess complex problems for area of responsibility • You will need to create solutions in situations which requires an in-depth analysis, evaluation of variable factors • This will require alignment to strategic direction set by senior management when establishing near-term goals • Your primary interaction will be with senior management at a client and or within Accenture, involving matters that may require acceptance of an alternate approach • Some latitude in decision-making is involved, you will act independently to determine methods and procedures on new assignments • You will need to flag risks to clients and Accenture stakeholders and propose action plans where needed • You will need to have an innovative mindset to identify improvement opportunities to optimize processes, decrease costs and increase client value • Decisions that you make in this role will have a major day to day impact on area of responsibility • You will be managing medium-large sized teams and, or work efforts at a client or within Accenture • You would require transformation mindset and eye for identifying automation, process improvement opportunities. • Please note this role may require you to work in rotational shifts.