Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
We are looking for an experienced DDI Engineer with strong expertise in DNS, DHCP, and IP Address Management (DDI) platforms, specifically Men & Mice Micetro and Infoblox. The candidate will be responsible for design, implementation, administration, troubleshooting, automation, and operational support of enterprise DDI infrastructure across on-premises and cloud environments. The role requires deep understanding of enterprise DNS architecture, IPAM management, DNS security, DNS delegation, GSLB concepts, and integration with network/security platforms.

Roles & Responsibilities:
Manage and administer enterprise DDI infrastructure using Micetro and Infoblox.
Configure and maintain authoritative, Recursive DNS, DHCP services and IPAM solutions
Handle DNS zone creation, delegation, forward/reverse lookup zones configurations.
Perform onboarding and migration of DNS zones between legacy and DDI platforms.
Configure and troubleshoot DNS forwarding, Conditional forwarding, Split-horizon DNS, Anycast DNS concepts.
Implement DHCP scopes, reservations, failover, and lease management.
Manage IP address allocation, subnet planning, and IP utilization reporting.
Monitor DNS/DHCP health, availability, and performance.
Troubleshoot DNS resolution, replication, latency, and delegation issues.
Support automation.
Participate in incident management, root cause analysis (RCA), and change management activities.
Create operational documentation, SOPs, and knowledge articles.
Collaborate with security, network, and project teams for DNS requirements.
Professional & Technical Skills:
DDI Platforms
Strong hands-on experience with Micetro (Men & Mice) & Infoblox NIOS
Experience in Grid architecture and management.
DNS Expertise
DNS record types A, AAAA, CNAME, MX, PTR, NS.
Recursive vs Authoritative DNS
Iterative vs Recursive queries
DNS delegation, Zone transfer.
DNSSEC
Conditional forwarding
Split DNS

DHCP/IPAM
DHCP failover and high availability
Scope management
Lease troubleshooting
IP subnetting and CIDR
IP planning and utilization management
Experience in automation and scripting (Python, Ansible, or similar).
Experience with AI-aided network observability and management tools.
Understanding of Agentic AI frameworks for network operations.
Ability to troubleshoot complex network incidents and infrastructure issues.
Excellent communication and collaboration skills.
Certifications (Required/Preferred/Similar):
Infoblox Certified Professional (ICP)
Infoblox DDI Expert certification
AWS/Azure certifications
CCNA/CCNP
Additional Information:
The candidate should have minimum 6-8 years of experience in large enterprise DDI implementation.
This position is based at our Bangaluru/Hyderabad office.
A 15-year full-time education is required.
Flexible working in client time zone.