Team Leader - R

Team Leader - R

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Global Wealth and Investment Management (GWIM) team supports onshore (US) Portfolio Managers, Investment Strategists, Trust Officers, Business owners and content owners working for ‘Bank of America Private Bank’ and ML Wealth Management with respect to Investments, Wealth Management, Trust Operations and Website administration related work. The division comprising of highly qualified associates operates from two locations i.e, Gurugram & Hyderabad.

Job Description*

Publishing & Support team was set up in 2010 as part of GWIM to provide offshore delivery to Line of Business. Team partners with Content owners & publishers with respect to publication, expiration and web maintenance of content and documents on Resource Central Platform (ML / Private Bank Internal website). The platform is used by home offices, Private Bank and Merrill advisors to access operational and marketing related content and documents residing on the site.

Responsibilities*

The candidate would be required to assist Content owners & publishers with respect to publication, expiration and web maintenance of content and documents on Resource Central Platform (ML / Private Bank Internal website). They will be responsible for:

• Publishing of contents, such as; documents, News & Alerts and pages on Resource Central website

• Website maintenance

• Collateral and Adhoc Reporting

• Other responsibilities would involve need based interaction with our onshore business partners or Line of Business.

• Ensure to adhere to predefined parameters in terms of quality and timeliness of work

• Expected to actively participate in key process improvement/operational initiatives

Requirements*

 Education*

Graduate / Postgraduate

 Certifications If Any

Experience Range*

2-3 years prior experience in Website maintenance

 Foundational skills*

Knowledge of Web content management  / HTML

Good verbal and written communication skills

 Desired skills

Must be comfortable with technology and able to learn new technology from instruction and on their own

Experience with CSS, Photoshop and Dreamweaver

Proficient in MS Office

Organized and able to multi-task in a fast-paced environment

Work Timings*

15:30 / 18:30 To 00:30 / 03:30

Job Location*

Gurugram

Experience Level

Senior Level