Senior Software Engineer

Senior Software Engineer

Job Title:

Senior Software Engineer

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking an experienced Senior Software Engineer - SugarCRM to design, develop, enhance, and support enterprise-scale CRM solutions built on the SugarCRM platform. The ideal candidate will possess strong SugarCRM development expertise combined with emerging AI/Generative AI knowledge to help modernize customer engagement, service operations, case management, and business automation processes.

The role involves working closely with business stakeholders, architects, product owners, and cross-functional development teams to deliver scalable, secure, and high-performing CRM solutions integrated with multiple enterprise applications and AI-powered capabilities.

Key Responsibilities

SugarCRM Development & Architecture

• Design, develop, configure, and customize SugarCRM modules, workflows, business rules, and user interfaces.
• Develop custom SugarCRM extensions using PHP, JavaScript, REST APIs, Logic Hooks, Scheduler Jobs, and custom modules.
• Implement and maintain SugarCRM integrations with external systems through APIs, middleware platforms, batch processing, and event-driven architectures.
• Support data migration, data synchronization, and CRM transformation initiatives.
• Perform root cause analysis and resolve complex production issues.
• Ensure adherence to coding standards, security practices, and software engineering best practices.

Integration & Enterprise Solutions

• Develop and support integration with third-party applications, contact center solutions, communication platforms, payment systems, and customer databases.
• Design and implement RESTful APIs and microservices supporting CRM operations.
• Support file-based and real-time integrations involving SFTP, message queues, web services, and cloud platforms.
• Collaborate with enterprise architects to ensure scalable and resilient solution designs.

AI & Automation Initiatives

• Leverage Generative AI and AI-assisted development tools to improve engineering productivity and solution quality.
• Design AI-enabled CRM capabilities such as:
  • Intelligent case routing
  • Agent assist recommendations
  • Customer sentiment analysis
  • Knowledge-based response generation
  • Automated case summarization
  • Predictive customer insights
• Integrate AI services using Azure OpenAI, Azure AI Services, Copilot Studio, Microsoft Copilot, Gemini, or equivalent platforms.
• Evaluate and implement AI-powered automation opportunities across customer service and case management workflows.

DevOps & Quality Engineering

• Participate in CI/CD implementation and release management processes.
• Conduct code reviews and mentor junior team members.
• Develop unit tests and support functional, system, integration, and performance testing activities.
• Monitor application performance and implement optimization strategies.
• Ensure compliance with security, privacy, and regulatory requirements.

Leadership & Collaboration

• Mentor developers and provide technical guidance across SugarCRM initiatives.
• Participate in architecture reviews and technical design discussions.
• Estimate effort, manage technical risks, and contribute to project planning.
• Work with global teams, clients, and stakeholders to ensure successful project delivery.

Required Qualifications

• Bachelor’s degree in computer science, Information Technology, Engineering, or related discipline.
• 5-8+ years of software development experience.
• 3-5+ years of hands-on SugarCRM development experience.
• Strong expertise in:
  • SugarCRM Architecture
  • PHP
  • JavaScript
  • REST APIs
  • SQL/MySQL
  • HTML/CSS
  • Linux Environment
  • Git Version Control
• Experience with enterprise CRM implementations, upgrades, and integrations.
• Strong debugging, troubleshooting, and analytical skills.
• Experience working in Agile/Scrum environments.

Preferred Qualifications

• Experience with:
  • Azure Cloud
  • Microsoft Power Platform
  • Azure OpenAI
  • Copilot Studio
  • Microsoft Copilot
  • AI/ML platforms
  • ETL and Data Migration tools
  • Contact Centre Integrations
  • Middleware Platforms
• Knowledge of:
  • Prompt Engineering
  • Retrieval-Augmented Generation (RAG)
  • Conversational AI
  • Intelligent Document Processing
  • Customer Analytics
  • AI Governance and Responsible AI practices

Desired Skills

Technical Skills

• SugarCRM Development
• PHP
• JavaScript
• SQL / MySQL
• REST APIs
• Web Services
• Git
• CI/CD
• Azure Cloud
• AI Integration Frameworks
• DevOps

Soft Skills

• Strong communication and stakeholder management
• Problem-solving and analytical thinking
• Leadership and mentoring abilities
• Customer-focused mindset
• Ability to work effectively in global teams

Nice to Have Certifications

• SugarCRM Developer Certification
• Microsoft Certified: Azure AI Engineer Associate
• Microsoft Certified: Azure AI Fundamentals (AI-900)
• Microsoft Certified: Azure Developer Associate
• Microsoft Copilot Fundamentals
• GitHub Copilot Certification
• Microsoft Power Platform Certifications

Location:

IND Bangalore - 55, Divyasree Towers, Bannerghatta Main Road

Language Requirements:

Time Type:

Full time

Experience Level

Senior Level