ServiceNow Technical Lead-Cloud & Infra Engg
Birlasoft Limited
Work from Office
Full Time
Min. 5 yearsJob Description
ServiceNow Technical Lead-Cloud & Infra Engg
- Configure, and implement ServiceNow solutions using platform best practices and scalable architecture principles.
- Managed deployments across Dev, QA, and Prod environments using Update Sets, ensuring smooth and controlled releases.
- Build and support integrations with enterprise systems using REST, SOAP, IntegrationHub, web services, and ServiceNow APIs.
- Partner with business stakeholders to understand requirements, document solution options, and translate needs into technical designs.
- Support platform enhancements, production support, defect resolution, upgrades, patching, and operational maintenance activities.
- Participate in solution design reviews, technical governance, code reviews, and release readiness discussions.
- Perform troubleshooting, root cause analysis, performance tuning, and issue remediation across ServiceNow applications and integrations.
- Create and maintain technical documentation, configuration specifications, support procedures, and knowledge articles.
- Partner with testing and business teams to support functional testing, regression testing, UAT, and production validation.
Experience Level
Senior LevelJob role
Job requirements
About company
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