Service Delivery Officer
Equitas Small Finance Ltd
Work from Office
Full Time
Min. 2 yearsJob Description
Service Delivery Officer
| Role | Category | Category Weightage | Parameters | Parameter Weight % | Metro | Urban | SU | Rural |
| Service Delivery Officer | Quantitative Parameters | 35% | MoM - Generate 25 leads (LG level) across various products (SA, MF, MF SIP, Insurance, Gold Loan, FD, RD, Locker) | 15% | NA | NA | NA | NA |
| Service Delivery Officer | Quantitative Parameters | Mapped Book: 3% MoM TRV Growth of Mapped Book | 20% | |||||
| Service Delivery Officer | Customer Engagement | 20% | Welcome calling and onboarding of Customers (100% of NTB A/cs of all accounts of the Branch) | 10% | NA | NA | NA | NA |
| Service Delivery Officer | Customer Engagement | Branch Customer Base: Conduct customer events in Branches (min 2 per Month) | 10% | NA | NA | NA | NA | |
| Service Delivery Officer | Portfolio Management | 35% | Branch Customer Base: Improve digital adoption of Customers of the branch (1% MoM Increment in MB/IB adoption) | 15% | NA | NA | NA | NA |
| Service Delivery Officer | Portfolio Management | Branch Elite Customer Base: Touch base (Telephonically) with entire Elite Customer base of the Branch once in a Qtr and create awareness on Convenience Banking | 10% | |||||
| Service Delivery Officer | Portfolio Management | Mapped Book : Product Penetration Index (Average Growth @ Portfolio Level) @ 0.1 per Month | 10% | |||||
| Service Delivery Officer | Branch Operations | 10% | Lobby Management - Ensure seamless Customer Experience at Branches and also handle Locker ops management - Nil customer escalations | 10% | NA | NA | NA | NA |
| 100% |
Job role
Job requirements
About company
Similar jobs you can apply for
Telecalling / BPO / Telesales
Tele Marketing Associate
Parnitha Srigandh's WealthWork from OfficeFull TimeAny experience
Good (Intermediate / Advanced) English
Telecaller
Moneymile Marketing Service Private LimitedWork from OfficeFull TimeFreshers onlyNo English Required
Telecaller Outbound
Samanvi Info TechWork from OfficeFull TimeAny experienceBasic EnglishTelesales Executive
Sat Kartar Shopping LimitedWork from OfficeFull TimeAny experienceBasic EnglishCollection Executive / Officer
Teamspace Financial Services Private LimitedWork from OfficeFull TimeMin. 1 yearBasic EnglishBusiness Development Executive
V2 Homes and Developers LLPWork from OfficeFull TimeAny experienceBasic EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Mysore/Mysuru to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mysore/Mysuru at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Mysore/Mysuru . Through apna, you can find jobs in 64 cities across India. Join NOW!