Lead- Rides & Communities
Hero Motocorp Limited
Work from Office
Full Time
Min. 12 yearsJob Description
Lead- Rides & Communities
Function
Premium BU
Pay Band
M3 to M5
Role
The incumbent is responsible for leading customer experience and building love for motorcycling via experiential activities and expeditions to build communities. The role involves overseeing ride route selection, creation of briefing modules, ensuring vehicle procurement.. The role assists brand teams with market insights, customer feedback thereby building communities for our Premium Customers.
A purpose driven role for you
A purpose driven role will involve:
- Strategy & Execution of Experiential Rides, Rallies & Community Building
- Community Engagement, Loyalty & MotoSports Synergy
- Customer Experience (CX) Enhancement & Rider Training Interventions
- Vendor Management, POs & Budget Governance
A Day in the life
A typical day in life involves engaging with active rider community chapters, managing rider training academies, and resolving high-priority customer escalations, planning experiential rides, signature expeditions, and safety briefing modules, and analyzing post-event CSAT/NPS feedback for improvement
Academic Qualification & Experience
MBA in Marketing pref from Tier 1 institute with 12+ years of experience sales & marketing, and event management
Technical Skills/Knowledge
• Event management
• Community building, customer engagement strategies, and loyalty programs
• Vendor management, procurement (POs), and operating budget governance
Behavioural Skills
• Leadership and team collaboration
• Strong interpersonal and communication skills
• Customer-centric mindset and passion for motorcycling culture
• Problem-solving, adaptability, and crisis management under field conditions
• Stakeholder management across internal functions and external partners
Experience Level
Senior LevelJob role
Job requirements
About company
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The candidate should have completed the required education and people who have 12 to 31 years are eligible to apply for this job. You can apply for more jobs in Gurgaon/Gurugram to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
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