Ford Motor

Full stack Developer- Telephony

Ford Motor
Chennai
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 5 yearsMin. 5 years

Job Description

Full stack Developer- Telephony

  • Define integration requirements between NICE CXone and core business applications (e.g., Salesforce, MS Dynamics, internal CRMs, and ticketing systems) using CXone APIs and pre-built connectors.
  • Collaborate with engineering teams to leverage NICE CXone REST APIs for custom reporting, real-time data feeds, and automation.
  • Act as the primary technical product manager for the migration lifecycle: discovery, design, configuration, testing, deployment, and hypercare.
  • Partner with telephony and network teams to design secure SIP/VoIP connectivity, WebRTC configurations, and carrier routing strategies within the CXone ecosystem.
  • Map legacy IVR call flows, routing scripts, and queue structures into optimized NICE CXone Studio scripts.
  • Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field (or equivalent practical experience).
  • Experience:
    • 5+ years of experience as a TPM, or Solution Architect in the telecom/contact center domain.
    • 3+ years of direct, hands-on experience leading NICE CXone (CCaaS) migrations, implementations, and configurations.
  • Technical Expertise:
    • Deep understanding of the NICE CXone suite, including Studio routing, ACD, IVR, Omnichannel (chat, email, SMS, social), and Reporting/Analytics.
    • Proven experience migrating complex, multi-site on-premises contact centers to a cloud environment.
    • Strong knowledge of telecom protocols and networking concepts (SIP, VoIP, WebRTC, MPLS, VPN, firewalls).
    • Experience with API integrations (REST/SOAP) and connecting CCaaS platforms to CRM systems (e.g., Salesforce Open CTI).
  • Methodology: Strong experience working in Agile/Scrum frameworks.

Experience Level

Mid Level

Job role

Work location
Work locationChennai, Tamil Nadu, India
Department
DepartmentSoftware Engineering
Role / Category
Role / CategoryFrontend Development
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 5 years

About company

Name
NameFord Motor
Job posted by Ford Motor

Similar jobs you can apply for

Manufacturing / Production
Kraye Solutions

Quality Engineer

Kraye Solutions
Chennai
₹18,000 - ₹27,000
Work from Office
Full Time
Min. 1 year
Basic English
Teamspace Financial Services Private Limited

Risk Officer

Teamspace Financial Services Private Limited
Ambattur Industrial Estate, Chennai
₹25,000 - ₹30,000
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) English

Quality Control Engineer

Buma Trident
Old Erumaivettipalayam, Chennai
₹18,000 - ₹25,000
Work from Office
Full Time
Any experience
Basic English
Plastronics India

Quality Control Inspector

Plastronics India
Ambattur Industrial Estate, Chennai
₹17,000 - ₹22,000
Work from Office
Full Time
Any experience
Basic English
Creative Packaging Systems

Sales Engineer

Creative Packaging Systems
Korattur, Chennai
₹25,000 - ₹35,000*
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English
Gtech Drives & Controls

Engineering Trainee

Gtech Drives & Controls
Ambattur Industrial Estate, Chennai
₹12,000 - ₹13,000
Work from Office
Full Time
Any experience
No English Required

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Chennai to get hired quickly.

The candidate should have sound communication skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Chennai at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Chennai . Through apna, you can find jobs in 64 cities across India. Join NOW!