Ford Motor

Full stack Developer- Telephony

Ford Motor
Chennai
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 5 yearsMin. 5 years

Job Description

Full stack Developer- Telephony

  • Define integration requirements between NICE CXone and core business applications (e.g., Salesforce, MS Dynamics, internal CRMs, and ticketing systems) using CXone APIs and pre-built connectors.
  • Collaborate with engineering teams to leverage NICE CXone REST APIs for custom reporting, real-time data feeds, and automation.
  • Act as the primary technical product manager for the migration lifecycle: discovery, design, configuration, testing, deployment, and hypercare.
  • Partner with telephony and network teams to design secure SIP/VoIP connectivity, WebRTC configurations, and carrier routing strategies within the CXone ecosystem.
  • Map legacy IVR call flows, routing scripts, and queue structures into optimized NICE CXone Studio scripts.
  • Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field (or equivalent practical experience).
  • Experience:
    • 5+ years of experience as a TPM, or Solution Architect in the telecom/contact center domain.
    • 3+ years of direct, hands-on experience leading NICE CXone (CCaaS) migrations, implementations, and configurations.
  • Technical Expertise:
    • Deep understanding of the NICE CXone suite, including Studio routing, ACD, IVR, Omnichannel (chat, email, SMS, social), and Reporting/Analytics.
    • Proven experience migrating complex, multi-site on-premises contact centers to a cloud environment.
    • Strong knowledge of telecom protocols and networking concepts (SIP, VoIP, WebRTC, MPLS, VPN, firewalls).
    • Experience with API integrations (REST/SOAP) and connecting CCaaS platforms to CRM systems (e.g., Salesforce Open CTI).
  • Methodology: Strong experience working in Agile/Scrum frameworks.

Experience Level

Mid Level

Job role

Work location
Work locationChennai, Tamil Nadu, India
Department
DepartmentSoftware Engineering
Role / Category
Role / CategoryFrontend Development
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 5 years

About company

Name
NameFord Motor
Job posted by Ford Motor

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