Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP PP Production Planning & Control Discrete Industries
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and diagnosing issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely resolutions to ensure smooth and uninterrupted business operations. The position demands continuous engagement with system functionalities and collaboration with different teams to maintain system integrity and performance throughout the day.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and provide effective support.
- Document and communicate issue resolutions and system updates clearly to stakeholders.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Support junior team members by sharing knowledge and providing guidance when necessary.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP PP Production Planning & Control Discrete Industries.
- Strong analytical skills to troubleshoot and resolve complex system issues efficiently.
- Experience in managing and supporting production planning and control processes within discrete manufacturing environments.
- Ability to interpret and analyze system logs and error messages to identify root causes.
- Good communication skills to interact effectively with technical teams and business users.
- Familiarity with business process workflows related to production planning and inventory management.

Additional Information:
- The candidate should have minimum 3 years of experience in SAP PP Production Planning & Control Discrete Industries.
- This position is based at client onsite locations within India.
- A 15 years full time education is required.