Service Now Developer SPM- Subcontractor- 5A

Area(s) of responsibility

.Role Titles
•    ServiceNow SPM Developer / Senior Developer
Responsibilities
Core SPM Functions
•    Implement and configure ServiceNow Strategic Portfolio Management (SPM) modules.
•    Configure and enhance Strategic Planning, Innovation and Demand Management, Portfolio Planning, Project and Program Management, Resource Management, Financial Planning, Timecard Management, Benefits Realization, and Enterprise Agile Planning.
•    Implement scoring, prioritization, demand-to-project conversion, project templates, status reporting, resource allocation, capacity planning, cost and benefit plans, and planning-item workflows.
•    Configure Strategic Planning Workspace, Project Workspace, Portfolio Planning Workspace, dashboards, reports, and role-based user experiences.
•    Integrate ServiceNow SPM with Jira, Azure DevOps, ERP and financial systems, HR platforms, and other enterprise applications using Integration Hub and REST/SOAP APIs.
Development & Customization
•    Develop workflows, flows, subflows, reusable actions, business rules, script includes, client scripts, UI policies, UI actions, data policies, notifications, scheduled jobs, and access controls.
•    Develop scoped applications and upgrade-safe enhancements using ServiceNow platform best practices.
•    Configure UI Builder experiences, forms, tables, fields, workspaces, reports, and Performance Analytics components.
•    Develop and support import sets, transform maps, webhooks, MID Server integrations, and Integration Hub spokes.
•    Prepare technical designs, configuration workbooks, unit-test evidence, deployment instructions, release notes, and support documentation.
•    Perform code reviews, defect resolution, performance optimization, regression support, deployment, and hypercare.
AI, Now Assist & Agentic Automation
•    Configure and test Now Assist for SPM capabilities for summarization, demand creation and refinement, similar-demand identification, planning-item assistance, project and portfolio insights, goal insights, and story generation.
Required Skills & Experience
Technical Skills
•    4+ years of ServiceNow development experience, including 2+ years of hands-on SPM implementation or enhancement experience.
•    Proficiency in JavaScript, Glide APIs, Flow Designer, Integration Hub, Script Includes, Business Rules, Client Scripts, UI Policies, ACLs, and scoped applications.
•    Hands-on experience with SPM data models, workspaces, reports, dashboards, import sets, transform maps, and REST/SOAP integrations.
•    Understanding of source control, update sets or application repository, Automated Test Framework, release management, and upgrade-safe development.
•    Exposure to generative AI, prompt engineering, AI skills or agents, output evaluation, and human-in-the-loop workflow design.
Certifications
•    ServiceNow Certified System Administrator (CSA)
•    Certified Application Developer (CAD)
•    Certified Implementation Specialist (CIS) – Strategic Portfolio Management preferred
•    Micro-certifications in Flow Designer, Integration Hub, Automated Test Framework, UI Builder, or relevant AI capabilities preferred
•    ITIL Foundation or Agile/Scrum certification preferred