Tenant Coordinator & SOH

Tenant Coordinator & SOH

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Description: MIS Executive - Mall Management

Position Overview

Job Title: MIS Executive
Department: Operations/Administration
Reports To: Mall Manager/Operations Manager
Location: [Mall Name/Location]
Employment Type: Full-Time

Position Summary

The MIS Executive will be responsible for managing all data and information systems related to mall operations, generating comprehensive reports, maintaining databases, and providing analytical insights to support management decision-making. This role ensures accurate data flow across all departments and delivers timely management information for strategic planning.

Key Responsibilities

Data Management & Reporting

• Maintain and update comprehensive databases for tenants, lease agreements, contracts, and vendor information
• Generate daily, weekly, and monthly MIS reports for senior management review
• Prepare footfall analysis reports, sales tracking, and occupancy status updates
• Create and maintain dashboards for real-time monitoring of key performance indicators (KPIs)
• Ensure data accuracy, integrity, and confidentiality across all systems

Performance Analytics

• Analyze tenant sales performance, revenue trends, and collection efficiency
• Monitor and report on common area maintenance (CAM) charges, utility consumption, and operational expenses
• Track footfall patterns, peak hours, demographic trends, and visitor analytics
• Prepare comparative analysis reports (month-on-month, year-on-year)
• Identify trends, anomalies, and opportunities for operational improvement

Financial Reporting Support

• Coordinate with finance team for rent collection reports and payment tracking
• Maintain records of invoices, billing schedules, and outstanding payments
• Generate revenue reports by category (rent, CAM, promotional charges, parking)
• Support budgeting and forecasting activities with historical data analysis
• Track capital expenditure and operational expense trends

System Administration

• Maintain and update mall management software/ERP systems
• Troubleshoot technical issues related to data systems and reporting tools
• Implement data entry protocols and quality control measures
• Create automated reports and templates to improve efficiency
• Coordinate system upgrades and user training as needed

Stakeholder Coordination

• Prepare presentations and management reports for senior leadership meetings
• Support various departments with data requirements and ad-hoc analysis
• Coordinate with marketing team on promotional campaign performance tracking
• Liaise with security team for incident reporting and visitor management data
• Assist HR with attendance, scheduling, and workforce analytics

Compliance & Documentation

• Maintain proper documentation and archiving of all reports and data files
• Ensure compliance with data protection and privacy regulations
• Prepare audit-ready reports and documentation as required
• Maintain standard operating procedures (SOPs) for MIS processes

Required Qualifications

Education

• Bachelor's degree in Computer Science, Information Technology, Business Administration, Commerce, or related field
• Additional certification in Data Analytics, MIS, or ERP systems is a plus

Experience

• 2-4 years of experience in MIS roles, preferably in retail, real estate, hospitality, or mall management
• Proven track record of managing complex databases and generating management reports
• Experience with mall management software or property management systems preferred

Technical Skills

• Advanced MS Excel: Pivot tables, VLOOKUP, HLOOKUP, macros, advanced formulas, data validation
• Database Management: SQL, Access, or similar database tools
• Reporting Tools: Power BI, Tableau, or similar data visualization platforms (preferred)
• Software Proficiency: MS Office Suite (Word, PowerPoint), ERP systems
• Mall Management Systems: Experience with platforms like Yardi, MRI, or similar preferred
• Basic understanding of footfall analytics systems and POS integration

Core Competencies

• Strong analytical and problem-solving abilities
• Exceptional attention to detail and accuracy
• Excellent numerical and statistical aptitude
• Ability to work with large datasets and identify meaningful insights
• Strong organizational and time management skills
• Ability to meet tight deadlines and handle multiple priorities

Soft Skills

• Excellent written and verbal communication skills
• Ability to present complex data in simple, understandable formats
• Team player with strong interpersonal skills
• Proactive approach to identifying and solving problems
• Ability to maintain confidentiality of sensitive information

Key Performance Indicators (KPIs)

• Timeliness and accuracy of daily/weekly/monthly reports
• Data accuracy rate (target: 99%+)
• Report turnaround time
• System uptime and data availability
• Stakeholder satisfaction with MIS support
• Process improvement initiatives implemented

Working Conditions

• Office-based role within mall premises
• Standard working hours with flexibility for reporting deadlines
• May require occasional weekend or extended hours during audits or peak periods
• Minimal travel required

What We Offer

• Competitive salary package
• Performance-based incentives
• Health insurance and benefits
• Professional development opportunities
• Dynamic work environment in retail real estate sector

Location:

On-site –Hyderabad, TS

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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