Technology Support Engineer

Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Cloud Infrastructure
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple platforms.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with vendors and service management teams to facilitate issue resolution.
- Oversee the implementation of Requests for Change and ensure minimal disruption to operations.
- Mentor junior team members to support their professional growth and enhance team capabilities.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Cloud Infrastructure.
- Strong knowledge of incident and problem management processes within cloud environments.
- Experience in creating and managing Requests for Change to support operational stability.
- Ability to collaborate effectively with vendors and cross-functional teams to resolve technical issues.
- Familiarity with maintaining and updating knowledge base articles to improve troubleshooting efficiency.
- Skilled in monitoring and ensuring the health and performance of cloud-based systems.

Additional Information:
- The candidate should have minimum 7.5 years of experience in Cloud Infrastructure.
- This position is based at our M2B - STPI location.
- A 15 years full time education is required.