Customer Care Manager
Mahindra And Mahindra Limited
Work from Office
Full Time
Min. 1 yearJob Description
Customer Care Manager
Responsibilities & Key Deliverables
- To achieve Spare part targets through dealers/distributors.Governance of Spare part centre.Identification of distributors.
- Identification of 3 S dealers (Sales, Service and Spares), upgrading existing dealers to 3 S dealers ensuring growth and development.
- Scrutinize dealer financial health and do financial planning accordingly.
- Crucial role in explaining the schemes rolled out by company, deploying schemes at dealers/distributors, Customization of scheme (mix of productparts as per dealer.Implementation of strategy/schemes for new product launch.
- Facilitate in Capturing Product ORC (Open Resolve Close) data, training field staff in using the application.
- Liaison with the Head CCM Farm Machinery and the dealers.Management and training of field staff
Preferred Industries
Education Qualification
General Experience
Critical Experience
System Generated Core Skills
System Generated Secondary Skills
Experience Level
Mid LevelJob role
Job requirements
About company
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