Risk Manager II, Travel and Expense Reimbursement Audit (TERA)

Risk Manager II, Travel and Expense Reimbursement Audit (TERA)

Amazon's Travel & Expense Reimbursement Audit (TERA) team is seeking a Risk Specialist II (L5) who combines deep investigative expertise with a builder's mindset and a relentless focus on operational excellence. This role is pivotal to TERA's automation roadmap — you will investigate complex expense fraud, abuse, and waste (FAW) cases with rigor and depth, independently design and prototype scalable, user-friendly investigation tools using AI, and systematically eliminate non-productive work that drains investigator capacity.

A core mandate of this role is to raise investigation quality while reducing wasted effort — by identifying and eliminating false positives in detection rules, streamlining multi-touch-point processes into efficient single-pass workflows, and building the tooling and frameworks that make every investigator more effective.

This role sits at the intersection of domain expertise and technology — you will be the bridge between what investigators need and what automation can deliver, with a constant eye on removing friction and non-value-add work from the investigation lifecycle.

Key job responsibilities
- Conduct end-to-end deep-dive investigations of complex FAW cases across transactional data, OCR receipts, badge scans, and travel records; identify patterns, perform root-cause analysis, and deliver evidence-based findings.

- Measure and test risk controls to inform program-level risk assessment; identify gaps in methodology and escalate with recommended solutions.

- Serve as the domain SME for your investigation area — stay current on fraud trends, regulatory changes, and industry best practices and apply insights across teams.

- Analyze detection rule outputs to systematically reduce false positives through threshold calibration, exception logic, and contextual filters — ensuring investigators focus on genuine risk signals.

- Define and own investigation quality frameworks and metrics (QC scores, rework rates, disposition accuracy); drive improvement through data-driven feedback loops and root-cause analysis.

- Map investigation workflows to identify redundant handoffs and multiple touch points; re-engineer into streamlined single-pass processes that reduce cycle time and cognitive load.

- Quantify non-productive work and implement prevention mechanisms — automated pre-filters, smart routing, templated outputs — tracking productivity gains against benchmarks.

- Design and build scalable, user-friendly investigation tools, dashboards, and workflow interfaces; own the full lifecycle from pain-point identification to adoption.

- Partner with engineering and product teams to translate investigator needs into technical requirements, roadmap inputs, and production-ready solutions.

- Independently build prototypes and proof-of-concepts using generative AI, LLMs, prompt engineering, and no-code/low-code platforms to solve investigation challenges.

- Support Astra/Virtual Investigator testing, develop and tune Dexter detection rules, and validate SOP Automation outputs to ensure accuracy and consistency.

- Work across engineering, product, data science, and operations teams; maintain SOPs and documentation; mentor peers and deliver risk management training.

About the team
TERA operates within Amazon's Global Risk & Compliance organization, responsible for safeguarding the company's Travel & Expense ecosystem. The team investigates potential fraud, abuse, and waste in employee expense submissions across all geographies.

TERA is in a transformational phase, building AI and automation programs to dramatically scale investigation capacity while improving quality and eliminating inefficiency.

Basic Qualifications

- 5+ years of fraud audits/risk investigations experience
- Experience effectively communicating complex concepts through written and verbal communication
- Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience with end-to-end project management
- Bachelor’s degree in Finance, Accounting, Business, Economics, or a related field.
- Demonstrated ability to manage multiple concurrent investigations with attention to detail and adherence to deadlines.
- Proficiency in data analysis using Excel, AI/ML tools (e.g., generative AI, LLMs, prompt engineering, no-code/low-code AI platforms)

Preferred Qualifications

- Experience using Lean Process Improvement, Six Sigma methodologies or related performance metrics/process improvements to increase efficiency within processes, forecasting, planning, optimization, and logistics
- Experience in an operational role, or experience working with data analytics and using these metrics to identify problems
- Certified Fraud Examiner (CFE), CA, CIA, CAMS, or similar professional certification.
- Familiarity with UX/UI design principles and user-centered design thinking.
- Experience with travel & expense management systems (e.g., SAP Concur, Coupa) or corporate audit programs.

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Experience Level

Mid Level