Customer Service Manager_R_WBG Operations (Ops)-Customer Service Desk_Mumbai
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 1 yearJob Description
Customer Service Manager_R_WBG Operations (Ops)-Customer Service Desk_Mumbai
- Manage and oversee customer service operations to ensure high-quality support. - Lead and coordinate the customer service desk activities. - Responsible for handling customer queries and resolving issues efficiently. - Work closely with operations teams to streamline processes and improve customer satisfaction. - Ensure timely and effective communication with customers. - Monitor team performance and implement improvement strategies. - Maintain records and reports related to customer service activities. - Collaborate with cross-functional teams to enhance service delivery. - Drive initiatives to improve customer experience and operational efficiency. - Uphold company policies and standards in all customer interactions.Job role
Job requirements
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