User Specialist, Customer Support
ByteDance
Work from Office
Full Time
Min. 5 yearsJob Description
User Specialist, Customer Support
About the TeamAs part of our growing Customer Support team, you will be responsible for handling user feedback and safety inquiries, managing various user issues, recommending solutions and guiding users through features and functionalities, and providing top-quality user experience.
This is an exciting opportunity to join a global operation, a rapidly expanding international team, and provide a world class support service for our users.
Responsibilities
- Deliver exceptional experience to users and help resolve issues that are escalated via different channels, including safety inquiries.
- Respond to escalated user inquiries with high quality, accuracy and speed and collaborate with different teams, being the ultimate escalation point for users.
- Identify users' needs and help them use specific safety features. Be an advocate for users and develop ways to improve the overall user experience on the platform.
- Identify and report patterns, propose solutions, and drive implementations to prevent issues from recurring.
- Escalate risky issues to responsible teams in a timely way and follow up the whole process.
- Conduct initial triage and fact identification.
Experience Level
Senior LevelJob role
Job requirements
About company
Similar jobs you can apply for
Telecalling / BPO / TelesalesCustomer Service Executive
TeleperformanceWork from OfficeFull Time
Night ShiftMin. 1 year
Good (Intermediate / Advanced) EnglishTelesales Executive
Key 4 YouWork from OfficeFull TimeAny experienceBasic EnglishTelecaller
DRG Power Technology Private LimitedWork from OfficeFull TimeAny experienceBasic EnglishSenior Telesales Associate
Kaizen ConsultancyWork from OfficeFull TimeMin. 6 monthsBasic English
Relationship Manager
Skybridge HR SolutionsWork from OfficeFull TimeMin. 1 yearGood (Intermediate / Advanced) English
Customer Support Executive
Taskus India Private LimitedWork from OfficeFull TimeNight ShiftMin. 6 monthsGood (Intermediate / Advanced) EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Gurgaon/Gurugram to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Gurgaon/Gurugram at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Gurgaon/Gurugram . Through apna, you can find jobs in 64 cities across India. Join NOW!