Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Change Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure alignment of support activities with business objectives.
- Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
- Drive continuous improvement initiatives to optimize support processes and system stability.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Change Management.
- Strong analytical skills to diagnose and resolve complex system issues effectively.
- Excellent communication skills to facilitate collaboration across diverse teams and stakeholders.
- Ability to manage multiple priorities and work efficiently under pressure in a fast-paced environment.
- Experience with incident management and root cause analysis to prevent recurrence of issues.
- Familiarity with IT service management frameworks and best practices.

Additional Information:
- The candidate should have minimum 5 years of experience in Change Management.
- This position is based at our PDC3C - SEZ location.
- A 15 years full time education is required.