Associate Manager - Commercial

Associate Manager - Commercial

Responsibilities

Responsibilities

Contract Execution and Management - 

• Handle and manage contracts in an effective and timely manner
• Track and ensure the timely release of DOs (Delivery Orders) upon clearance of all required documents and resolution of outstanding issues
• Manage quality-related settlements in accordance with contract terms and quality assessments
• Ensure proper and timely closure of contracts upon completion.
• Evaluate and approve contract terms relating to pricing, quantity, quality specifications, payment terms, delivery conditions, penalties, and force majeure provisions.
• Identify commercial, contractual, legal, and operational risks and recommend mitigation measures.
• Ensure compliance with Incoterms, international trade regulations, and corporate contracting standards.
• Manage contract deviations, amendments, claims, disputes, arbitration matters, and contract closures.
• Coordinate with Legal, Marketing, Operations, and Finance teams for contract governance and compliance.

Collections and Payments

• Manage timely collection of cargo value from credit customers as per contractual terms
• Ensure the collection of plot rent and interest charges in alignment with contractual agreements
• Manage the collection of quality-related premium and penalty payments
• Ensure Revenue Assurance as per the contractual terms and conditions

Commercial Operations

• Facilitate the timely execution of contracts, collection of payments, and sharing of relevant documents for successful shipment execution
• Manage and ensure timely delivery of invoices and debit notes, handle customer grievances, and process refunds as per contractual agreements
• Coordinate with third parties for contract execution, payment collection, laytime settlement, and contract closures
• Address customer grievances, inquiries, escalations and requests prioritizing customer satisfaction · 
• Oversee and ensure prompt delivery of invoices and debit notes to customers ·  

Receivables, Collections & Working Capital Management

• Drive collection of customer receivables within agreed credit terms.
• Monitor exposure limits, debtor aging, credit utilization, and overdue accounts.
• Ensure timely collection of cargo value, premiums, penalties, interest charges, and logistics-related recoveries.
• Strengthening commercial controls to prevent revenue leakage and financial exposure.
• Build and maintain strong relationships with customers and strategic stakeholders.
• Drive service excellence and enhance customer satisfaction.
• Lead and manage cross-functional commercial teams. 

Shipment execution and third-party coordination

• Facilitate the timely signing of contracts, collection of payments, and sharing of relevant documents for shipment · 
• Oversee vessel discharge and customs clearance for smooth operations ·
• Collaborate with third parties for contract signing, payment collection, laytime settlement, and contract closures · 

Compliance & Governance

• Ensure strict adherence to standard contract terms, deviation controls, 
• Ensure statutory compliances and other regulatory requirements.
• Ensure adherence to corporate policies, regulatory requirements, and internal control frameworks.

Other activities

• Manage third-party transportation coordination and customer account reconciliation
• Ensure accounting-related tasks, such as ledger clearing, provisions, LC clearing, book hygiene, cargo ageing management, inventory control, short closures, DO re-validations, port book reconciliation.
• Review management information system (MIS) reporting as applicable.
• Coordinate with vessel agents and charter of the vessel for smooth discharge of cargo and custom clearance
• Supervise and support team to achieve operational goal

Others :

Key Stakeholders Internal:

• Marketing
• Documentation /LC 
• Finance and accounting
• Legal
• Logistics
• Customs

Key Stakeholders External:

• ·Customers

Qualifications

Educational Qualification

• Bachelor’s degree in commerce, Engineering, Supply Chain, Logistics, Finance, or related discipline.
• MBA / PGDM (Finance, Operations, International Business) preferred.
• Additional certifications in Trade Finance, International Trade, Commercial Management, or Contract Management will be preferred.

Experience

• 8+ years of experience in Coal Trading, Commodities Trading, Mining, Energy, Metals, or Bulk Cargo industries.
• Proven experience in managing large-value domestic and international trading transactions.
• Extensive exposure to commercial operations, contract management, LC operations, trade finance, documentation, logistics, and regulatory compliance.
• Experience handling multiple stakeholders including customers, suppliers, banks, legal teams, shipping lines, customs authorities, and government agencies.