Training Lead (MFB - Jharkhand) - Ranchi - Satya Ganga Arcade

Main Accountabilities

1. Training Delivery & Participation Management

• Execute the regional training calendar in alignment with business capability requirements.
• Drive end-to-end responsibility for training participation including nominations, reminders, attendance tracking, and follow-ups with employees and reporting managers.
• Ensure eligible employees attend required functional training programs based on role, grade, and tenure.
• Coordinate with business heads to ensure improved participation in training programs across the region.

2. Internal Trainer Capability & Knowledge Sharing

• Facilitate Sherpa Train-the-Trainer (TTT) programs to strengthen internal trainer capability within the region.
• Support trainers in delivering functional and behavioural sessions across identified capability areas.
• Encourage knowledge sharing and capability building through internal trainer networks.

3. Training Governance & MIS Management

• Maintain digital records of training programs including attendance, feedback, training calendars, and program reports.
• Ensure training MIS trackers are updated regularly and shared with relevant stakeholders.
• Support closure of audit queries related to training documentation within defined timelines.

4. Learning Program Delivery & Capability Development

• Coordinate delivery of functional and behavioural learning programs covering areas such as customer communication, operational processes, digital tools, managerial effectiveness, and CRM systems.
• Support induction and refresher training programs including pre- and post-training assessments to measure learning effectiveness.
• Monitor completion of mandatory compliance and functional learning modules across active employees

5. Business Engagement & Training Need Identification

• Engage with business stakeholders including RSMs, ZSMs, NSMs, and Business Heads to identify capability gaps and training requirements.
• Conduct periodic training need assessments through stakeholder interactions and surveys.
• Align regional training calendars with business priorities and capability development needs.

6. Branch Engagement & Field Capability Support

• Conduct branch visits across the region to assess training effectiveness and frontline capability gaps.
• Share branch visit observations and recommendations with business leadership.
• Support implementation of training interventions to strengthen frontline operational capability.

7. Training Effectiveness & Business Performance Impact

• Track learning effectiveness through training feedback, assessments, and knowledge checks.
• Monitor post-training improvement in frontline business indicators such as sales productivity, collections efficiency, operational accuracy, and audit outcomes.
• Work with business stakeholders to improve frontline employee capability and operational performance through structured learning interventions.