Payment Lifecycle Associate

• Supports Change Management activities and drives operational readiness for ALL system changes and furthering EMEA Operations Agenda
• Develop and contributes to concise communication materials for senior management; strong verbal and written communications and deck-writing skills required.
• Track and follow up on action items, and working with the work steam leads to get progress and status updates.  Support the creation of governance framework, tools, and common methodology for program management office (and for use across Project/Change management efforts supporting the program, as appropriate)
• Work with strategy leads, controls, and other partners to implement governance / control points / proper SOP documentation needs for newly developed business processes 
• Support successful execution of each program in the strategic portfolio, including escalating key issues/recommendations to senior management for resolution. Support the team and be a strong peoples manager - collaborate with colleagues across sites
• Coordinate key inputs required from the business for approvals processes. Demonstrate superior judgment to mitigate risk.  Escalate risk/control issues ensuring trends are anticipated and identified
• Manage special/adhoc projects on an as needed basis. Provide end to end management of multiple large-scale projects across ECCO Applications – manage scope, business benefits, project plans, timelines, identify & resolve issues, risks, dependencies and generate MIS. 
• Ensure effective internal communications among all the work steams and stakeholders, ensuring all are engaged. Manage client relationships to deliver consistent, excellent client experience. Ability to partner with different stakeholder groups to elicit business requirements and processes.
• Manage forums for project updates and manage project scorecards. Partner with business leads to compile business requirements and provide leadership to drive delivery.
• Develop operating models; this includes assessing operating model considerations and documenting flows and touchpoints. Create training material and manage training sessions for users.

• Minimum 8 years Cash Operations/Product experience especially around ACH rails.
• Understanding of and experience in payment, deposit, and liquidity products. Sound knowledge of Swift Payments/ ISO / ACH, Direct Debits, SEPA, BACS, Low and High Value or Alternate payments.
• Excellent communication and presentations skills. Strong organizational skills, including the ability to prioritize, and manage multiple activities, detail oriented.
• Full understanding of Treasury Services business, operations, and technology strategy
• Intermediate/Advanced experience using Microsoft Office, including Excel, Visio, and PowerPoint
• Presentation of business updates to Senior LOB Executives

• Knowledge of automation tools like Tableau, Alteryx, Machine Learning will be an added advantage
• Strong understanding of different development methodologies (e.g., Agile, SCRUM, Waterfall)
• Change management / Business analysis experience.
• Bachelor's /master’s degree in finance and/or Technology preferred. Technical knowledge and experience is a plus.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.