Technical Specialist / Sr. Specialist

Technical Specialist / Sr. Specialist

Relocation Assistance Offered Within Country
Job Number #176074 - Mumbai, Maharashtra, India

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

About Colgate-Palmolive

Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of connecting with colleagues across the world, full of stimulating discussions, and making impactful contributions.

If this is how you see your career, Colgate is the place to be! Our credible household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. As the brand with the highest household presence in the world, we go beyond physical boundaries. We win as a global organization by continually learning and collaborating. The pride in our brand provides a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success. If you have the passion about working for a company that lives by their values, then give your career a reason to smile...every single day.

The Experience

In today’s multi-layered analytical / technological environment, it is an exciting time to be a part of the Enterprise Production Control team at Colgate. Our highly technical, automation driven and innovative team is dedicated to driving growth for Colgate Palmolive in this ever-changing landscape.

What role will you play as a member of the Colgate’s Information Technology team? 

The Technical Specialist is part of the Level 2 (L2) Support - Diagnosis, investigation, resolution of issues in SAP Basis, System Administration Network in Colgate environment and Google Cloud Platform. In addition, Use tools such as Splunk, Stonebranch, Phantom for analysis, solve and automation of processes.

Who are you? 

You are a functional authority:

• Problem-solver, with analytic thinking and ability to apply root cause analysis

• Ability to prioritize multiple work assignments and meet timelines

• Experience working multi-functionally with business areas

• Responsible for the fix and resolution of all issues raised by Level 1 (L1) team; if no solution is available, advance to L3 teams within SLAs

• Perform SAP HANA revisions/ upgrades

• SAP Basis functions such as fix printers configuration

• Build, schedule, change and update jobs and  job streams as requested by application teams through Change Documents

• Support and maintain Job scheduling/Workload automation tools. Build, schedule, change and update jobs and job streams as requested by application teams

• Perform operational tasks including but not limited to Tape Backups/Vaulting, SAP OSS connections, Splunk episode review, Incident Management and other required activities

You connect the dots 

• Use Splunk for analysis, solving, and taking preventive actions on repeating alerts.

You are a collaborator

• Coordination with Level 3 (L3) and/or Application teams towards resolution of issue in the following areas:

  • Colgate datacenter Infrastructure: Databases, SAP Basis, Operating Systems, and Network 

  • Colgate environment in the Google Cloud Platform

• Work with vendors, ESC (Enterprise Service Center) teams to address issues

• Perform planning and execution of monthly system maintenance including start/stop of SAP, AIX, Linux, Windows systems and applications.

You are an innovator 

•  Independently research functionality, automation and solutions for performing day to day manual tasks and thereby reducing manual errors

What you’ll need

• Bachelor’s Degree in Computer Science or related field

• 3-5 years of experience in databases, SAP basis, system administration

• Show proficiency in G-Suite applications

• Solid grasp SAP Basis and Operating Systems - AIX, LINUX, and Windows

• Excellent verbal and written communications skills

• Strong analytical and skills to identify cause of issue

• Basic knowledge of UNIX scripting

• Availability to cover on-call support schedules on a rotating basis 24x7 including weekends and holidays, when required

What you’ll need…(Preferred)

• Knowledge on Database, Server and Operating Systems

• Knowledge on SAP Cloud Platform, SAP API, Python, Google Cloud Platform

• Knowledge on Tanium, Stonebranch, Splunk, Phantom

• Basic understanding of cloud infrastructure

• Experiment with automation tools & processes

Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives  to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

#LI-Hybrid

Experience Level

Senior Level