IT Support Engineer

IT Support Engineer

• Provide technical support for Windows 10 and Windows 11 operating systems.
• Troubleshoot hardware and software issues on desktops and laptops.
• Install, configure, and maintain operating systems, applications, printers, and other IT peripherals.
• Handle domain joining, user account configuration, and basic domain-related troubleshooting.
• Troubleshoot network connectivity issues, including LAN, Wi-Fi, IP configuration, and DNS basics.
• Diagnose and resolve issues related to system performance, application errors, and peripheral devices.
• Maintain IT asset records and document technical issues and resolutions.
• Escalate complex technical issues to the appropriate teams when required.
• Provide timely and effective technical support to end users.

• Minimum 1+ year of experience in IT support, desktop support, or technical support.
• Good working knowledge of Windows 10 and Windows 11.
• Basic understanding of domain environments and domain controllers.
• Knowledge of Active Directory, user accounts, and Group Policy basics is preferred.
• Good understanding of computer hardware, including desktops, laptops, RAM, hard drives/SSDs, and peripherals.
• Knowledge of software installation, configuration, updates, and troubleshooting.
• Basic knowledge of networking concepts such as IP addresses, DNS, DHCP, and LAN.
• Good communication skills and a customer-focused approach.
• Ability to troubleshoot problems independently and work effectively in a team.

• Diploma, bachelor's degree, or relevant certification in IT, Computer Science, or a related field.
• Experience working in a corporate IT support environment.
• Familiarity with ticketing systems and IT asset management.