Senior Customer Service Executive

JOB DESCRIPTION                          

A

Job Speci?cation

1

Company Name

:

Muthoot Fincorp Ltd.

2

Position/Designation

:

CUSTOMER SERVICE EXECUTIVE

3

Grade

:

B1

4

Department

:

BRANCH

5

Sub Department(if any)

:

N/A-SubDepartment

6

Employment Type

:

Probationer

B

Job Role

1

Job Role

:

Branch Business Support

2

Reporting to - Designation and Grade

:

BRANCH MANAGER-C2

3

NoOfReportees

:

4

Main Tasks

:

To handle day to day business transactions, customer queries and provide e?ective resolution, ensure quality of business through proper process adherence. Increase the Branch business through business development activities, consistently cross-sells and up-sells and Promotes multiple products and services.

5

Areas of Responsibility

:

To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches. Promote and maintain positive relations with all contacts, customers and potential customers Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity. Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions

6

Special Requirements (if any)

:

Graduate/Post Graduate(Preferably -BCOM/MCOM )

7

Compensation Band

:

Based on Market Standards/Internal norms

8

Entitlements

:

As per policy

9

Stake Holders

:

MFL Sta?, Group Company Sta?, Customers

10

Assets Required

:

As per policy

11

Career Progression

:

Null

Personal Speci?cation

12

Educational Quali?cation

:

Graduate (minimum)/ Mcom added advantage 

13

Technical Certi?cation

:

Basic Computer Knowledge, esp.MS O?ce applications mandatory

14

Skill Sets

:

(a) Ability to Prevent & Solve Problem(b) Logical thinking(c) Result orientation(d) Initiative (e) Creativity and innovation(f) Perseverance(g) Team work and cooperation(h) Flexibility(i) Pleasant and Smart

15

Communication Skills

:

Conversant in local language and English

19

Remarks

:

Handle day to day Branch Business Transaction and serving walk-in Customers