Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Commvault Backup Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
We are looking for a highly experienced Lead Backup Administrator with 8+ years of expertise to manage and optimize enterprise-grade backup and recovery ecosystems. This role requires certified proficiency in backup tools, strong AWS cloud expertise (certification preferred), scripting/automation capabilities, and proven experience across at least two of the three platforms: Avamar, AWS Backup, and Rubrik.

Roles & Responsibilities:
- Serve as the technical authority for all enterprise backup and recovery operations across L2/L3 support.
- Architect, design, and implement enterprise backup strategies aligned to business continuity and DR requirements.
- Lead resolution of the most complex and high-impact backup incidents and escalations.
- Drive the end-to-end design of hybrid and cloud-native backup frameworks on AWS and on-premises.
- Define and govern backup SLAs, RPOs, RTOs, retention policies, and compliance controls.
- Lead automation initiatives using Python, PowerShell, Terraform, and AWS Lambda for backup operations.
- Own technical roadmap for backup tools (Avamar, AWS Backup, Rubrik) including upgrades and lifecycle planning.
- Establish operational standards, SOPs, runbooks, and knowledge-base documentation.
- Provide technical leadership and mentoring to CL10 and CL11 administrators.
- Engage with vendors for product escalations, licensing, and feature evaluation.
- Lead DR exercises, restore SLA validation, and audit readiness activities.
- Collaborate with security, compliance, and cloud teams on data protection policies and regulatory controls.
- Evaluate emerging backup technologies and present recommendations to leadership.
Technical Skills & Tools
- Expert-level proficiency in at least 2 of: Avamar, AWS Backup, Rubrik (all 3 strongly preferred)
- AWS services: EC2, S3, Glacier, EBS snapshots, AWS Backup Vault, IAM, CloudWatch, Lambda
- Advanced scripting and automation: Python, PowerShell, Bash, Terraform, AWS CLI
- Enterprise storage platforms: NetApp, Dell EMC, Pure Storage, IBM Spectrum Protect
- Database backup expertise: Oracle RMAN, SQL Server, SAP HANA, PostgreSQL
- Security integration: encryption, immutable backups, air-gapped vaults, ransomware protection
- ITSM and monitoring: ServiceNow, Splunk, Datadog, or equivalent
Mandatory Backup Tool Requirement: Candidates must have hands-on experience in at least 2 of the following 3 backup platforms: Avamar, AWS Backup, and Rubrik.


Professional & Technical Skills:
- Must To Have Skills: Proficiency in Commvault Backup Administration.
- Experience in managing backup and recovery operations to ensure data integrity and availability.
- Strong troubleshooting skills related to backup software and associated infrastructure components.
- Ability to configure, monitor, and maintain backup policies and schedules effectively.
- Familiarity with storage systems and network protocols relevant to backup solutions.
- Capability to analyze logs and system alerts to preemptively address potential issues.

Qualifications & Requirements
- Bachelor's or Master's degree in Computer Science, Information Technology, or related field
- 8+ years of enterprise backup/recovery administration and architecture experience
- Certified in at least one backup tool: Dell EMC Avamar, Rubrik RCSA/RCSP, or AWS Backup specialist
- Hands-on expertise in at least 2 of the 3 backup platforms: Avamar, AWS Backup, Rubrik
- Strong AWS cloud background with practical experience in cloud-native backup design
- Advanced scripting and infrastructure-as-code capabilities
- Proven track record in leading DR planning, execution, and audit compliance
- Excellent communication, stakeholder management, and technical documentation skills
Preferred Qualifications & Certifications
- AWS Certified Solutions Architect – Associate or Professional (strongly preferred)
- AWS Certified SysOps Administrator
- Rubrik Certified Systems Administrator (RCSA) / Rubrik Certified Systems Professional (RCSP)
- Dell EMC Avamar Specialist Certification
- ITIL v4 Practitioner or Expert
- Certified Information Systems Security Professional (CISSP) or equivalent (a plus)
- Experience with multi-cloud backup (AWS + Azure or GCP)
Note: Candidates at Career Level 9 must hold at least one active certification in a backup administration tool (Avamar, Rubrik, or AWS Backup-related). AWS certification (Associate level or above) is strongly preferred.

Additional Information:
- The candidate should have minimum 5 years of experience in Commvault Backup Administration.
- This position is based at our BDC7A - SEZ location.
- A 15 years full time education is required.