Project Manager, Payments Operations - Associate

• Drive delivery of strategic programs and cross-functional projects across Payments Operations.
• Manage project plans, governance routines, milestones, risks, dependencies, and stakeholder communications.
• Develop executive presentations, business reviews, scorecards, and management reports for senior leadership,
• Build dashboards and performance reporting to drive data-driven decision making.
• Analyze operational data to identify trends, risks, and opportunities for improvement.
• Partner with Operations, Product, Technology, Risk, Compliance, and Finance teams to execute strategic priorities.
• Drive operational excellence initiatives focused on process improvement, automation, and simplification.
• Support transformation efforts involving Data Analytics, Digital Transformation, Intelligent Automation, and Artificial Intelligence.
• Prepare materials for leadership forums, governance meetings, and executive reviews.
• Ensure all projects are completed in accordance with all Risk, Control, and other relevant firm-wide guidelines, maintaining our control environment. 

• Proven expertise in managing or leading complex projects or programs from inception to execution, demonstrated through 7+ years of experience or equivalent. 
• Demonstrated ability to apply advanced analytical, technical, and problem-solving skills in a project management context. 
• Proficiency in using software applications, digital platforms, and other technological tools to solve problems, improve processes, and effectively communicate and collaborate with clients and stakeholders. 
• Advanced Microsoft PowerPoint skills with the ability to create executive-ready presentations and leadership communications.
• Advanced Microsoft Excel skills, including data analysis, dashboard creation, Pivot Tables, Power Query, and reporting automation.
• Strong analytical, problem-solving, and stakeholder management capabilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Experience in Payments Operations, Transaction Banking, Treasury Services, Financial Services, Project Management, or Business Management.

• Experience within Global Payments, Cash Management, Treasury Services, or Wholesale Banking Operations.
• Hands-on experience with analytics and visualization tools such as Tableau, Alteryx, Power BI, or Qlik.
• Experience creating dashboards, automating reporting processes, and developing management information solutions.
• Exposure to Digital Transformation, AI, Intelligent Automation, or Operational Excellence initiatives.
• Professional certification such as PMP, Agile, Lean Six Sigma, or equivalent.

Key Skills: Project & Program Management, Executive Presentation Development, Advanced Excel & Data Analytics, Tableau / Power BI Dashboarding, Alteryx Workflow Automation, Stakeholder Management, Business Governance, Process Improvement, Operational Excellence, Data Storytelling & Visualization.

Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes. 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.