Lead - BEx & QMS

A. Business Excellence Framework & Governance

• Design and deploy Business Excellence frameworks (aligned to ABEx / EFQM / Lean / Six Sigma principles) across the organization
• Establish enterprise-wide governance mechanisms for process standardization, audits, and compliance
• Partner with Quality, EHS, Projects, and Operations teams to ensure integrated excellence systems

B. Continuous Improvement & Transformation

• Lead structured improvement initiatives (Lean, Six Sigma, Kaizen) to enhance productivity, reduce waste, and improve cycle times
• Identify improvement opportunities through data analytics, audits, and performance benchmarking
• Drive transformation programs aligned with strategic business goals and operational priorities

C. Performance Management & KPI Governance

• Define and institutionalize KPI frameworks aligned with business goals (project delivery, cost, quality, safety, customer satisfaction)
• Track performance through dashboards and analytics; drive review mechanisms with leadership
• Enable data-driven decision-making and performance accountability across functions [Strategic...X, FY26-27 | Word]

D. Process Excellence & Standardization

• Map, standardize, and optimize critical business processes across lifecycle (design, procurement, construction, commissioning, operations)
• Ensure documentation, SOPs, and best practice repositories are maintained and continuously improved
• Drive digital enablement and automation for key processes

E. Audit, Compliance & Benchmarking

• Lead internal audits, maturity assessments, and readiness for external certifications/awards
• Benchmark processes and performance against global data center and infrastructure standards
• Drive corrective and preventive actions (CAPA) for systemic improvement

F. Stakeholder Management

• Collaborate with cross-functional leadership (Projects, Operations, Quality, Finance, HR)
• Act as a strategic partner to Head – Quality in driving enterprise-level initiatives
• Interface with external consultants, auditors, and excellence bodies

G. Capability Building & Culture

• Build Business Excellence capability across teams through training, workshops, and certifications
• Promote culture of accountability, innovation, and continuous improvement
• Develop internal assessors and champions for excellence programs.

Education & Experience

• Bachelor’s in Engineering (preferred) with MBA / PGDM (optional)
• 8–12 years of experience in Business Excellence / Operational Excellence / Quality
• Strong exposure to infrastructure / EPC / data center / industrial projects preferred

Functional & Technical Skills

• Lean Six Sigma (Black Belt preferred)
• Business Excellence frameworks (EFQM / Baldrige / ABEx)
• Process mapping & optimization
• Data analytics and KPI dashboarding
• Quality systems, audits, and compliance
• Digital transformation and automation mindset