Packaged/SaaS Application Engineer

Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : ServiceNow IT Service Management (ITSM)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Scrum Master, your day revolves around fostering a collaborative and efficient environment for the software development team. You enable smooth workflows by guiding the team through Agile practices and ceremonies, ensuring that obstacles are promptly addressed. Your role involves continuous engagement with team members to maintain focus on project goals, facilitating communication, and tracking progress through relevant metrics. By supporting the team s dynamics and promoting transparency, you help drive the successful delivery of software solutions while nurturing a culture of continuous improvement and adaptability.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure effective team collaboration.
- Identify and remove impediments that hinder the team s progress to maintain a steady workflow.
- Monitor and report on team performance and project progress using appropriate metrics to stakeholders.
- Support the team in adopting Agile principles and practices to enhance productivity and quality.
- Assist junior team members in understanding Agile processes and encourage their professional growth.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management.
- Strong knowledge of Agile frameworks and Scrum methodologies.
- Experience in facilitating team collaboration and conflict resolution.
- Ability to track and analyze project metrics to support decision-making.
- Excellent communication and interpersonal skills to engage with diverse teams.
- Capability to coach and mentor teams for continuous improvement.

Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.