Senior Director

Senior Director

Job Title

Senior Director

Job Description Summary

The Senior Director – Strategic Accounts will be responsible for leading and managing key client accounts within the Tenant Representation business in India. The role focuses on driving revenue growth, enhancing client satisfaction, ensuring service delivery excellence, and strengthening long-term strategic partnerships. This position will oversee overall account performance including financial management, contract renewals and expansions, risk management, and increasing share of wallet across assigned accounts. The ideal candidate will bring strong leadership, client relationship management, commercial acumen, and a proven ability to deliver business growth and operational excellence.

Job Description

About The Role:

• Lead and manage strategic client accounts within the Tenant Representation business in India
• Drive revenue growth, profitability, and overall client satisfaction across assigned accounts
• Build and maintain strong relationships with key stakeholders and client leadership teams
• Align real estate solutions and service delivery with client business objectives and long-term strategies
• Oversee account governance, contract management, renewals, and risk mitigation activities
• Ensure operational excellence and consistent delivery of high-quality client services
• Identify opportunities for account expansion, cross-selling, and increasing share of wallet
• Lead and collaborate with multi-disciplinary teams to deliver integrated business solutions
• Drive data-driven decision-making through financial analysis, reporting, and performance metrics
• Partner with internal teams to enhance service capabilities and strengthen client outcomes
• Provide leadership, strategic direction, and mentoring to account teams across the region

About You:

• Bachelor’s degree required; Master’s degree or MBA preferred
• 10+ years of experience in senior management, strategic accounts, or client leadership roles
• Proven experience managing large client accounts, P&L ownership, and contract negotiations
• Strong expertise in corporate occupier transactions and real estate advisory services
• Demonstrated ability to lead and manage multi-disciplinary and cross-functional teams
• Strong client relationship management and stakeholder engagement skills
• Excellent financial analysis, commercial acumen, and decision-making capabilities
• Experience driving account growth, cross-selling opportunities, and business expansion initiatives
• Strong communication, presentation, and influencing skills across senior leadership levels
• Ability to manage complex business environments, governance processes, and risk mitigation strategies
• Strategic thinker with a customer-centric mindset and strong problem-solving abilities
• Proven track record of delivering operational excellence and high-impact business outcomes

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

 

 

 

INCO: “Cushman & Wakefield”

Experience Level

Executive Level