Team Member - Customer Service-Product-Support-Service - Non Branch Banking
Kotak Mahindra Bank Limited
Work from Office
Full Time
Freshers onlyJob Description
Team Member - Customer Service-Product-Support-Service - Non Branch Banking
Job Description
Job Role:
• Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan/Business Loan).
•Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT
•Quality of Service Request and Resolution as given to customers.
Job requirements:
•Some experience in Customer Service would be an added advantage
•Believes in team work
•Taking ownership of customer issues and taking them to end to end resolution
•Apply best practices and focus on areas of improvement
•Focused towards achievement of own KRAs
•Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
•Proficiency in WORD and EXCEL/PPT preferred
Job role
Job requirements
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