Senior Principal Advanced Services Engineer

Senior Principal Advanced Services Engineer

Applies deep technical expertise across technical domains to provide guidance to customers. Provides mentorship in areas of technical expertise across Oracle technologies, products, services, and best practices. Coordinates resources to introduce optimizations (e.g., automation) into solutions and technical delivery, including business leads and angle of approach in leads generation portal. Acts as an internal and/or external escalation point for critical technical issues and provides proactive and reactive technical assistance in close cooperation with Support and Product Development teams for problem analysis and investigation. Assists customers with complex software updates, upgrades, configuration, and incident remediation and educates and guides others to educate customers on product features, upgrades, and best practices. Generates and maintains customer deliverables and documentation for new technologies or customized solutions to help customers with implementation. Performs complex technical analysis and complex problem analysis and investigation, providing documented technical solutions ready for customers to implement, test, and maintain. Leads collaboration with cross-functional teams to ensure alignment of technical deliverables with project goals. Delivers presentations and leads client consultation on solutions across multiple workstreams or domains.