Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Video Conferencing Infrastructure
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical infrastructure. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and support of business-critical applications.
- Document troubleshooting steps and resolutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide timely updates and clear communication to stakeholders regarding issue status and resolution progress.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Video Conferencing Infrastructure.
- Strong troubleshooting and problem-solving abilities related to video conferencing systems.
- Experience with network protocols and infrastructure supporting video communication platforms.
- Ability to analyze logs and system metrics to diagnose and resolve technical issues.
- Familiarity with monitoring tools and incident management processes to maintain system uptime.
- Excellent communication skills to effectively collaborate with technical and non-technical teams.

Additional Information:
- The candidate should have minimum 2 years of experience in Video Conferencing Infrastructure.
- This position is based at our JPDC3A - NON-STPI office.
- A 15 years full time education is required.